In This Issue
- Manager’s Message – Dan Baker
- Employee Spotlight – Toric Nuffer
- Core Values Spotlight – Quincy Casselman
- Project Spotlight – Company Awards (SunPro & ResNexus)
- Design Tip – Design Consultation Booking UPDATE
- Career Opportunities
- Know It to Win It– Test your knowledge and win a $25 Gift Card!
- Anniversaries – Happy Anniversary
- Birthdays – Celebrate!
manager’s Message
“Print isn’t shrinking, it’s evolving.”
Dan Baker
Print has never been a “set it and forget it” industry. Every day we balance speed, quality, cost,
deadlines, customer expectations, and much much more. It’s a juggling act that doesn’t just
happen by chance or luck but through the actions of amazing people, processes, and
technology.
When we talk about innovation and automation, I want to add some clarity. It isn’t about chasing
industry fads or replacing craftsmanship. It’s about removing the friction that sometimes causes
us to drop a ball in our juggling act. As we innovate and automate we improve speed, reduce
errors, improve processes,and make it easier for our teams to do excellent work consistently.
Across our locations, we’re already seeing how small improvements add up:
- Smarter workflows that reduce rework
- Automation that handles repetitive tasks so people can focus on higher-value work
- Standardized processes that still leave room for local flexibility
None of this replaces skill or experience. It amplifies it.
The best innovation doesn’t come from one department or one role, it comes from all of us as
we look for areas that can be improved We see it when a press operator notices a bottleneck
every day and decides to come up with a solution, when a CSR identifies patterns in customer
requests and leverages print speak to send them reminders, or when an installer figures out a
faster way to do the job through implementing a new process. Our job is to listen, test ideas
quickly, embrace new technology and processes, and scale what works.
Print isn’t shrinking, it’s evolving. The companies that will succeed going forward will be the
ones willing to learn, adjust, adapt, and innovate. That means being willing to invest in
development, evolve, at times be scrappy, and to be open to better ways of working; even when
the old ways feel comfortable.
If you see something that could be improved, say something. If you’ve tried a new approach that
worked, share it. Innovation doesn’t have to be big to matter.
I appreciate all the work you’re doing and the ideas you’re bringing to the table.
Dan Baker
AG-Logan General Manager
Head of Innovation and Sales Enablement Technology
Center Employee Spotlight
Toric Nuffer
Customer Service Representative
Toric Nuffer has been with the Logan team since September 2023. He first started working for Speedy CPS in the Rigby location doing part time work on the Cal Ranch Mailer. After serving an LDS mission to Mexico he moved to Logan Utah to attend school at Utah State University. He is majoring in accounting with plans to transfer to BYU-Idaho for the 2026 Fall semester.
Toric has worked in a few different roles in the company. In Logan he started as a production employee and then transitioned to a CSR role when a position opened up. Having firsthand knowledge of how the work will be produced has helped him through many conversations with customers in his CSR role. When asked what he enjoys most about working for Speedy CPS his reply was the versatility and variety of work that he gets to do each day.
In his spare time Toric loves to build and paint model kits. He is currently working on a Saturn V rocket. He also enjoys playing video games, and is almost finished with designing his own board game. In addition to being a gamer Toric loves to travel. Some of his favorite places so far were a visit to Machu Picchu as well as a trip above the Arctic Circle to the national park Gates of the Arctic. His next trip on the bucket list will be to Egypt and Jordan. Toric also enjoys Mexican food, and vows to never miss “taco Tuesday.”
The Logan team enjoys Toric’s ability to see humor in anything and his easy going personality. Toric, we are glad you are part of our team and appreciate all that you do!
Core Values Spotlight
We create opportunities to help people grow and succeed
We stive to learn and advance
We must evolve and change to stay relevant and competitive in the market. We embrace new ideas and technology. We are willing to take risks and try new things to meet customer needs, streamline workflow, and increase efficiency and profitability.
Quincy Casselman
Account Manager
Quincy has been a strong model for our core value of Development. As we started to roll out Printspeak in the Logan location she took on the challenge to learn the new software and quickly excelled at leveraging its capabilities. She currently handles the majority of the estimate
follow up and conversion in the Logan location supporting both the sales and CSR staff.
She is also great about staying on top of orders that are not seeing any movement. We appreciate her attention to detail and her willingness to learn and develop in her role with this software!
Project Spotlights
Company Awards (SunPro & ResNexus)
Location: Lindon / Graphik
Laser Etching: Trotec Speedy 400
Material: Wood / Acrylic
The Logan location recently produced some awesome company awards for both SunPro and ResNexus working with Phil Davis and Nikelle Thompson.
The award for Sunpro was a customer supplied wood block cut to resemble a house. We burned the award information into the face making sure to not go too deep or to produce too much char. The face was covered in masking to minimize the staining of the wood from smoke fumes.
The versatility and depth of the Trotec laser allowed us to accommodate such an unusual item as well as provide a
very cool looking finished piece.
The second award for ResNexus was etching on some acrylic blanks purchased from JDS industries. They offer a wide variety of pre-made blanks that fit most customer’s needs. The Trotec laser was used to etch the surface and produce a stunning award with clear precise lettering.
A special shoutout to Phil and Nikelle for sending us these projects to work on. If you are looking for something to offer your customers, think awards! Most companies do awards of some type, and if they don’t, this is a great time to introduce them to it. Blanks can be sourced within 2-4 days, and the laser etching is a fairly quick process. In addition to this it is a versatile piece of equipment so we can usually accommodate abnormal or custom items.
Design Tip
Design Consultation Booking UPDATE
To establish a consistent and efficient process for scheduling, executing, and documenting design consultations to ensure a smooth experience for both our team and the customer.
When to Schedule a Design Consultation
Salesperson/CSR should schedule a 30-minute design consultation when:
- A customer needs creative guidance before a project can move forward.
- A custom design or significant layout change is needed.
- The customer would benefit from a face-to-face (in-person or virtual) design discussion.
Who Schedules the Appointment
The Salesperson/CSR is responsible for booking the consultation on behalf of the customer.
Do NOT share the booking links with the customer.
Booking the Consultation
Step-by-Step Instructions:
- Choose the correct booking link:
- Fill out the booking form with the following info:
- First Name: AG Employee’s first name (you, the one booking it)
- Last Name: AG Employee’s last name
- Email Address: AG Employee’s email (so you are invited to the calendar event)
- Phone Number: Your store phone number
- What will be discussed in the meeting? Brief description of the project or needs
- Invoice Number (CoreBridge Order Number): Include if known
- Customer’s Full Name
- Customer’s Email Address
- Customer’s Phone Number
- Important:
- The AG Employee (you) will receive the calendar invite.
- You must manually add the customer to the Google Calendar event (using their email).
- The designer who accepts the consult will prepare based on the form submission.
Order Status Update in CoreBridge
Once the consultation is booked, update the order status to:
- Status: Awaiting Customer Action
- Substatus: Awaiting Design Consultation
* This keeps the Design Queue clean, showing only jobs that are ready to be worked on.
During the Consultation
- The Salesperson/CSR must attend the consult (virtual or in-person) alongside the customer.
- Take note of any order-specific questions or requests discussed.
After the Consultation
- The Designer will send a brief summary of the consultation notes to the Salesperson/CSR.
- The Salesperson/CSR is then responsible for updating the order accordingly and moving the project forward.
Key Reminders
- Appointments must be booked at least 2 hours in advance.
- Use internal email for yourself, not the customer’s, when filling out the booking form.
Keep the customer experience professional by attending the meeting and following up promptly.
Career Opportunities
Here are the current career opportunities that we are looking for in the company!
Please share these links with anybody you feel would be a great fit for the company. As a reminder, there is a $100 referral reward for anyone who refers someone to work for our company and they stay with the company for 90 days
- Sales and Marketing Specialist – AG Idaho Falls
- Production Hand Packaging and Assembly – AG Idaho Falls
- Shipping and Receiving Clerk – AG Idaho Falls
- Equipment Operator – Stitcher and Bindery – AG Idaho Falls
- Print Production Supervisor – Idaho Falls
- Customer Service Representative – Helena
- Customer Service Representative – Missoula
- Account Sales Manager Inside and Outside Sales – AG Idaho Falls
Know it to win it
Last month, we tested your knowledge of the content of the newsletter. Thank you all for your participation. 79% of you got an 8/10 or above score. Let’s see how you do this month.
Congratulations to Kyle Johnson, who won the random drawing for participating.
This month we will test your knowledge of the newsletter again. Answer the questions below correctly to be eligible to win a $25 gift card!
The winner will be announced in next month’s newsletter. Kyle, please contact Adam Bostrom at abostrom@alphagraphics.com to claim your prize!
Milestone Anniversaries
Congratulations to those completing another year of service with Speedy CPS
5 YearS
Eldon Harston
3 Years
Aaron Lerwill
1 Year
Kaylee Allen
Birthdays
Cay Solheim – 02/02
Kelly Andrus – 02/05
Ben Moses – 02/07
Kynaston Williamson – 02/07
Allison Evans – 02/08
Elias Doty – 02/09
Amber Beckstead – 02/11
Chad Allen – 02/11
Alexandra Loveland – 02/12
Erin Daley – 02/14
Tyler David Call – 02/14
Jenny Richards – 02/16
Tami Page – 02/16
Cassandra Snell – 02/24
Heidi Martinez Runnels – 02/25
Savanna Bodine – 02/26
Susannah Hludzinski – 02/27
